Frequently Asked Questions
Everything you need to know about your Dulcie beauty experience.
Are Dulcie products cruelty-free?
Yes, we are committed to ethical beauty. All Dulcie products are 100% cruelty-free and never tested on animals.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Do you ship internationally?
Currently, Dulcie ships to over 25 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your skincare products suitable for sensitive skin?
Our formulas are designed with dermatological safety in mind. However, we recommend checking the full ingredient list and performing a patch test before regular use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.